Refund Processed! Hello all, I will just write what happened. You guys can judge them how you want. I tried their 7 day free trial, but due to my health condition i couldn't unsubscribe my API subscription before 7 days time. This lead to continuation of the subscription and $49.9 was deducted from my account. I am a student and can't afford this money. I explained my situation yesterday via a mail and got a response that they will review it. today they approved my refund and processed it. I thank the Zyla Labs team for their support and understanding my problem[My opinion]. Thank you

Crooks with 0 empathy for loyal customers Have been customers with them for a number of years. When we wanted to upgrade our package to a higher package because we were at our limit we had to purchase a new package with a higher rate-limit. For this, our old package was not simply cancelled, so we had to pay twice the package. We immediately emailed about this asking to cancel the one package because we wanted to upgrade. Got the response that we should just read the terms and conditions and determine both packages. Most poor service I have ever seen from a company. No long term strategy for loyal customers and only think about making quick money.

good support Good support

Incredibly dissatisfied I feel compelled to express my deep frustration with my recent encounter with Zyla Labs and their Metals API integration on zylalabs.com. Unfortunately, my dissatisfaction stems from their handling of package modifications, which has left me incredibly dissatisfied. To provide some context, I wanted to increase the capabilities of my existing package. However, I was astounded to discover that Zyla Labs does not offer a straightforward option to upgrade my current package. Instead, they insisted that I subscribe to an entirely new package. This approach is perplexing and makes little sense. It is unreasonable to expect customers to maintain multiple packages when all they seek is an upgrade to their current one. Regrettably, this forced me into a situation where I now have two concurrent packages with Zyla Labs, which is both unnecessary and frustrating. But the issues do not end there. When I decided to cancel one of the packages, I encountered yet another setback. Zyla Labs promptly blocked my access to the API, even though I had already paid for a year's worth of service. Consequently, not only did I lose my investment for the entire year, but I was also denied access to the API.

Friendly user interface and tons of… Friendly user interface and tons of APIs!