We moved to Klaviyo after needing an… We moved to Klaviyo after needing an email provider as we moved from a heavyweight CDP platform. There onboarding was great, really structured with a weekly call and tasks in Monday.com so you know where you are at and what the next steps are. Also on hand with any more complex solutions you want to implement. Calls were useful and we regularly reviewed numbers and offered advice on what needed improving and what we can do to maximise deliverability and sender score. Overall a great experience and we've been happy with the results and advice Alex from the onboarding team has provided.

Make them stop I'm not a customer, but someone decided to use their services to sign my email address up to receive hundreds of marketing emails. You can't contact their customer service unless you're a customer, so here I am. *UPDATE* A member of the Klaviyo team reached out to me and removed my email address from their customers' lists. A rare example of excellent customer service, and I'm grateful for it. Well done, Klaviyo!

Shady business practice and terrible customer service The worst customer service I have ever experienced. The are quite literally holding money to ransom and their customer services team are robots which simply quote their nonsensical policies. Shady business practice, stay well clear. I paid an invoice in advance for 1 month of email flows ($100 which is criminal itself) and they did not activate my account. They are now claiming that they will hold onto this money indefinitely until we agree on a separate dispute which is much less - which they did not even bring up until they took my money. So they are in essence holding my money to ransom for a completely separate matter and refusing to provide services until in their mind it’s settled. The separate issue being that they want me to pay a month of services which I cancelled and didn’t use. Customer service is appalling, I was speaking to someone that called themselves “Ninja” (what do you expect….) and has zero sense of being reasonable. Update: Quite comical they have responded but made no comment on the fact they are still holding onto a payment I made for a service which they are not fulfilling. It’s like a company saying you owe them £5 which you disagree with, and paying them £100 for another service - they then hold onto the £100 without giving you the latter service until you pay back £5 separately. Unbelievably stupid.

The fact that they will charge you to… The fact that they will charge you to even have the option to contact customer service is mind boggling to me. All I wanted to do was reach out and ask them if they have any old code on my theme and remove it if that was the case. I am not going to PAY to have to ask them to remove the code. Absolutely insane strategy.

I got promised X by the sales… I got promised X by the sales representative. When I reached out to customer support after setting up an account, they told me this was not possible. I tried reaching out to the sales representative, didn't hear back from her. Tried reaching out to support again, didn't hear back from them either, but did get an email my ticket got closed. Worst customer service I've ever experienced.