Filewave - our MDM Our school has used Filewave for many years to manage all of our mobile devices. We consistently find the customer support staff to be knowledgeable, professional and responsive. We appreciate the Filewave products and support team. We think they are the best!

UX experience is horrible UX experience is horrible. You know this though. :-)

FileWave is a great program FileWave gives us the ability to manage all of our devices from a single platform. It doesn't matter if it is Windows, Mac, IOS or android. We can push out files and apps to them easily.

Unable to manage devices after an upgrade, poor communication from Filewave. I haven't been able to manage my devices for a week now since I upgraded to 14.0.2 (I tried 14.1.2 also, no dice). The support person told me that I shouldn't revert my snapshot because "it's not recommended" even though as a part of your KB you tell people to create a backup before performing an upgrade presumably for this express purpose. The support model of "remoting in and controlling your computer" is not something I like, I prefer to have someone walk me through it rather than someone do it for me. I learn nothing that way. I asked the support tech for an update from Development (who my problem was passed to) a few days ago and she passed the message along but no one has updated me on anything. So not only has my problem not been resolved, I have received no indication that it is even being worked on. There are some things to like about Filewave, but I am not very happy right now with the support or the program.

My support contact that was assigned to… My support contact that was assigned to me, helped me through all steps until all my questions were answered.