I had missed ordered a heater and… I had missed ordered a heater and talked with the return specialist, and she talked me through the return and with no complications. The company did a exchange as promised Totally satisfied and would recommend this company to anyone

Provided a great heater and controller… Provided a great heater and controller for a good price.

Helpful customer service and prompt follow through We purchased a HUUM Drop sauna heater from Nordica Sauna in December 2023, and the customer service from Nordica has been essential to install and use the heater. 1.) We missed applying a discount code, which Nordica quickly applied and refunded the extra cost after our request. 2. More importantly, Nordica customer service helped us diagnose an issue with the installation. The electrician we hired made an installation mistake. Nordica identified the issue and sent a replacement part, free of charge. We're extremely happy we purchased with Nordica, and plan to buy accessories from them.

They were really responsive They were really responsive. Delivered as promised.

Good overall for the price Sauna itself is good. Perfect size for two people. Gets hot quickly. Set up was easy. Downside was the packing and shipping. The box with all the smaller pieces and electronics just had them sliding around into each other in a big tangled mess. Thankfully everything seems to be working fine! But after opening that box I was very concerned. The walls had many bumps and dents. Edges bent in and pieces or the siding peeling. Some shingles had fallen off the roof. Fortunately it was mostly all cosmetic, or easy enough to repair. But when you spend thousands of dollars, your wife won’t be please with the bumps and bruises