I ordere 2023… I ordered my sauna in December 2023 right when the sauna fad seem like it took off so it’s understandable that the wait was a little longer than usual but I was still provided. Great service and constant updates. I like the fact that I always had only one individual respond to me .Shout out to Maja for great service.

I had missed ordered a heater and… I had missed ordered a heater and talked with the return specialist, and she talked me through the return and with no complications. The company did a exchange as promised Totally satisfied and would recommend this company to anyone

They were really responsive They were really responsive. Delivered as promised.

Good overall for the price Sauna itself is good. Perfect size for two people. Gets hot quickly. Set up was easy. Downside was the packing and shipping. The box with all the smaller pieces and electronics just had them sliding around into each other in a big tangled mess. Thankfully everything seems to be working fine! But after opening that box I was very concerned. The walls had many bumps and dents. Edges bent in and pieces or the siding peeling. Some shingles had fallen off the roof. Fortunately it was mostly all cosmetic, or easy enough to repair. But when you spend thousands of dollars, your wife won’t be please with the bumps and bruises

They didn’t hesitate to price match and… They didn’t hesitate to price match and the sauna arrived in a few days after placing the order. Much quicker than anticipated! Great customer service and no complaints so far.