Connection issue fixed! I am a long-term customer of Tel3 and have been satisfied with their long-distance phone service. As is the case with all Telecom companies, there are occasional technical issues and brief service interruptions. I reported a recent connection issue on Jan 28 and 29. Kary Baker at Tel3 issued a service ticket on Jan 29 (Sunday late afternoon) and the matter was fixed by Jan 31. Thanks for the prompt service. Martin Kamber

Is Anyone else having issues placing… Is Anyone else having issues placing calls with Tel3 ex keeps saying that my phone numbers are invalid and I know that they are correct. When I call them they transfer me to the customer service and then they hang up I received a phone call from Tel3. They gave me a new access code told me they were having issues. They are working on them to get it all fixed and get their call-center problem fixed. They were very professional. I made my call using the new access number and everything worked perfectly. Thank you very much.

I have used Tel3 when it was still… I have used Tel3 when it was still Setrate. Some 20 yrs. I can not make a call, it says all circuits busy. I have tried to contact customer service and only get a message that says all customer agents are busy, try again later.

This is very frustrating This is very frustrating, day 4 now and still not able to call Germany, Tel3 support is supposedly reviewing the issue, their website is now down as well, can not access my account.

Kary was fast, responsive, and helpful My service person was Kary. Response to my problem was fast, and followup was also very fast and responsive. He carefully listened to my rather complicated problem and understood it after a lively back-and-forth. He gave me a free 800 access number to use until he can get the problem solved. Kudos to Tel3.