Jerry Genda
GBI have been TEL3 customer sincve2008… I have been TEL3 customer sincve2008 and all my long distance calls were more than satisfied. There was some interruption in service due to some Technical difficulties but TEL3 working hard to fix those issues. Had an issue with adding new CC and recharge my account, send an email. Kary Baker replay with in 24hr, asking me to reach out to him. Few days later made a call, left a message, minute’s later Kary Baker call me back, explain an issue and my problem was fixed in less than two minutes. Thank you Kary for prompt response and excellent customer service. Jerry Genda
Patricio Quinones
GBI have been a customer for at least 14… I have been a customer for at least 14 Years, was an excelent service, now it's having some issues!! "All circuits are busy now" " you have dialed an invalid number" Called Cust. Service, 1hour on hold and cue, then I get disconnected. After posting this review, Kerry from Mgt. called within an hour and resolved the issue, thanks for addresing the problem at hand, it show a strong commitment to resolve cust. service problems, very friendly and resolute. Thanks again
Mistaya
GBLast able to call out Monday Last able to call out Monday, March 25. Since then only 'a circuits are busy'. Can't get onto my online account. Phone calls to CS say 'call back later'. Have over 6000 minutes. No online comments by customers. What's happened?
Barry Kade
GBFine when I can get through Been using the service for a number of years; at least 5. WHEN it connects, the sound is perfect. The app is full featured. As others report, the problem is "All circuits are busy. Please try your call when Hell freezes over." Often re-entering the number gets through on the second try, or the third. After that I just use my Constipated Communication account and eat the 10cents per minute. I am concerned that they are offering 200% and today 300% bonus because they may be desperate for operating cash and my 19,000+ minutes may be imaginary.
Frank Cianci
GBIs Anyone else having issues placing… Is Anyone else having issues placing calls with Tel3 ex keeps saying that my phone numbers are invalid and I know that they are correct. When I call them they transfer me to the customer service and then they hang up I received a phone call from Tel3. They gave me a new access code told me they were having issues. They are working on them to get it all fixed and get their call-center problem fixed. They were very professional. I made my call using the new access number and everything worked perfectly. Thank you very much.