I’ve signed up for a year service to… I’ve signed up for a year service to access mainly UK server but unfortunately it has stopped working on the certain websites(All4 and ITV) after 3 months so I had to cancel the service. But the staff are working very hard to fix it and once offered me an extra free month. And even when I requested a cancellation and refund, They were very smooth and considerate. I will definitely use SaferVPN once UK server is fixed!

Really bad service and customer service Really bad customer service and really bad connection. I have 100Mb internet and rarely get more than 1.5Mb using SaferVPN despite their marketing claims of "Blazing Speed and Unlimited Streaming". They also constantly disconnect and then support is appaling. Contact and they disconnect your chat. Suggesting I switch off location service (disabling find my mac security) etc. Suggesting it's my Mac (despite it being at the router and also the app doesn't work on my phone. Just appaling service and I wish I'd realised before the auto-renewal.

I paid for subscription annually I paid for subscription annually. Money was taken from my Apple account but service was not provided. I contacted Safervpn several times by email and sent payment details. They eventually replied saying they had problems with Apple payments and suggested I ask Apple for a refund. I contacted Apple and they refused the refund. I have lost my money and have service from Safervpn. RIP off.

fool me once, shame on you... Paid customer for several years. This has become completely unusable. I use it to play "play money" poker with friends around the world once a week. I need to contact "Simon Webber" at customer support EVERY SINGLE TIME I use this app. I'm not exaggerating - EVERY SINGLE TIME. It's like asking a parent if I can use the internet, please? I'm starting to think it might actually be quite malicious. I'm uninstalling and demanding a refund. DO NOT INSTALL, DO NOT DOWNLOAD, KEEP LOOKING, GOOD LUCK - BETTER LUCK WITHOUT THIS P.O.S.

Don't try, it's a FRAUD Used it several times during about 3 weeks. After that, never worked again, always wanted to connect, but never could. Then, three years later, they prolungate three more years, without asking. They know that it is very complicated to get your money back, so they just do what they want.