I started the service in September I started the service in September, all was well. Last Saturday, March 23, 2024 I received a phone call that said I would need to send my phone in for upgrade or pay $50 to keep my phone and upgrade myself. I explained that I needed to know when this was happening because I use my phone for work. Today April 2, 2024 I have no internet lost a days pay for work. It was 8 pm before I got to talk to a customer’s service person who said I can’t have my internet back on until I can figure out how I will work. I was told no only option send my device in or buy a new one. I spent $500 on this one in September. This is wrong in every way. No warning just turn it off!

Happy with their service. Town Broadband has been great for our family, we’ve been able to run my home business and still use it with our TV and the rates are very affordable. Thanks Richard for helping me set up my new hotspot.

Was emailed about my service being cut… Was emailed about my service being cut off due to att cancelation. Same 3 options others have mentioned and decided to transfer my service to a new device to keep internet. It's been over a week now and I'm still waiting for my sim card for the new device I wanted to transfer over to only for townbroadband to tell me multiple times that my new device doesn't work. They also tell me that they do orders and processing in a queue format which is not true. My sister placed an order for a new device with them 2 days after me contacting them to transfer service. She's already got a confirmation tracking number with usps and my order is still on processing. Customer service and the processing team like to lie to their customers.

Town Broadband has been a life saver Town Broadband has been a life saver, my previous satellite provider had so many problems, it was impossible to rely on for work or my kids’ school. I had an issue with the battery if my new device and they were very quick to replace it. I highly recommend it.

I love their service I love their service, my order arrived really fast and when I had a question they were very helpful over the phone. I live in a rural area and it’s been a great experience so far, much better than the last provider I had. I recommend it to anyone looking for good internet service.