No bandwidth at all Terrible service, regularly choked to the point of being unusable. Download speeds so slow that nothing can be streamed and upload speeds that are all but zero. The billing department is a total nightmare to deal with. Their 'unlimited' bandwidth is mislabelled. It should be described as 'barely existent' bandwidth. We can see the tower from where we are, but there is simply no service. 'Reboot/Reset your device' is not a solution, and it doesn't accomplish anything. Highly don't recommend this company. Date of experience is incorrect. I'm not able to change it. Actual experience is 09-2023 to 12-2023

Same issue as other people here have… Same issue as other people here have mentioned. Asked to switch to T-Mobile. SIM card on the way but never arrived. Can’t get a live person by phone. Chat can only promise someone will contact me soon. I opened several trouble tickets and since 2/23/2024 I’ve got no response. Then they cut off my internet but still charged me a monthly fee. The bulk of it I pre-paid so kiss that goodbye.

I started the service in September I started the service in September, all was well. Last Saturday, March 23, 2024 I received a phone call that said I would need to send my phone in for upgrade or pay $50 to keep my phone and upgrade myself. I explained that I needed to know when this was happening because I use my phone for work. Today April 2, 2024 I have no internet lost a days pay for work. It was 8 pm before I got to talk to a customer’s service person who said I can’t have my internet back on until I can figure out how I will work. I was told no only option send my device in or buy a new one. I spent $500 on this one in September. This is wrong in every way. No warning just turn it off!

Happy with their service. Town Broadband has been great for our family, we’ve been able to run my home business and still use it with our TV and the rates are very affordable. Thanks Richard for helping me set up my new hotspot.

Was emailed about my service being cut… Was emailed about my service being cut off due to att cancelation. Same 3 options others have mentioned and decided to transfer my service to a new device to keep internet. It's been over a week now and I'm still waiting for my sim card for the new device I wanted to transfer over to only for townbroadband to tell me multiple times that my new device doesn't work. They also tell me that they do orders and processing in a queue format which is not true. My sister placed an order for a new device with them 2 days after me contacting them to transfer service. She's already got a confirmation tracking number with usps and my order is still on processing. Customer service and the processing team like to lie to their customers.