iThemes

2703 Ena Dr., 48917, Lansing, United States
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1.33
Based on 12 Reviews

5

0.00%

4

0.00%

3

0.00%

2

33.33%

1

66.67%
About iThemes

iThemes has been the leading source of WordPress security and backup solutions for good reason. With outstanding products that bring the latest security features to WordPress & amazing support, WordPress professionals have peace of mind knowing their digital assets are safe from malicious attackers.

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Philip Hadlow
GB

Spam email I had an email from this so-called company on 8/1/2020, telling me that my website been hacked. When you look into this email even more. It's not that this is the case. This is a spam email from a company who use scare tactics to try and get people to sign up to their service Avoid them at all costs, especially as they are not contactable by phone that hide behind emails and websites, the hiding place of the typing people who run businesses who are not accountable

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SoCal Jody
GB

Do not buy iThemes Restrict Content Pro Do not buy their products. Support is non-existent! And products do not operate correctly with Word Press website. You will be sorry . . .

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Waldemar
IT

if you want best customer service it's better to choose others. Some services are ok, but if you want best software and customer service it's better to choose others.

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Kim Raufort
DK

a lot of bugs - and no refund i purchased the gold version of itheme's backup plugin backupbuddy, according to their website everything is easy to set up. - however this is not the case. i have almost 20 years of web development experience, and tried the backup plugin on 3 different wordpress sites, in all cases, there was alot of problems, and i had to contact the costumer service. i finally gave up, and found another plugin that worked out of the box. - ithemes refused to give me a refund...

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Sidney
GB

Gold Version - support needs significant improvement I purchased the gold version of itheme's backup plugin backupbuddy, generally the backup plugin does work, though you do have to tinker with some of the settings. Be aware though it can be very resource intensive on your site. As for their support, generally they try to deflect issues back to the customer. I recently opened an issue and as I was away for a few weeks, they had close this issue. So I have to again wast time opening another new request, which is that they removed functionality between releases and I had to spend the entire morning documenting where they removed functionality - rather than trusting the customer.

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