Extremely deceptive pricing, massive charges without any notice Extremely deceptive pricing. Essentially robbery. Beware! They will auto-renew your plan annually without any notice whatsoever! You won't receive any email whatsoever before they slap you with a sudden annual renewal fee up to >$1,000, even if you stopped using the product ages ago. Note that there is NO CANCEL BUTTON ANYWHERE ON THE WEBSITE. They expect you to manually email them before the auto-renewal period. If you ask for any refund for the surprise charge, they will tell you they have a "strict no-refund policy". Avoid this company. Their business model is deception.

Bad and expensive! Doesn't worth the money. This service is super expensive, I took the "freelancer deal" just because I didn't do enough research to find out this is the MOST EXPENSIVE service out of its field and for limited features! you don't get screenshots or video with this deal!! why??? I paid $19.9 per 100 minutes of usage, and the best part is, if you don't sign out of the app, it'll keep charging you for minutes you didn't use, so the result was, I paid $20 for about 50 minutes of real use. When contacted the support about that, they argued with me for about 10 email turnarounds, claiming I used all of the minutes and didn't take responsibility for their bad practice. A very short research, later on, got me to a competitor that gives a full month of unlimited use for the same price, with all features open.

Terrible cancellation procedure I don't understand why there are still companies out there that think that making it difficult to cancel will make them money. It's not like I will give up and keep paying while I don't use their services anymore. I was actually taking a break from my subscription. But now I spent so much effort trying to cancel, I'm actually never going to resubscribe again. You just lost a customer.

BAD for freelancers This application is a mess, especially for individuals with an intermittent, variable month usage requirements - they have no plan to match this. The 'freelancer' plan has a very low monthly allowance (of which you can't see your usage from within the app) and if that's enough for you, you likely won't use it for several months. Then, the one month you do need it, you'll burn through the allowance in next to no time. There support is staggeringly unhelpful and seemingly unable to even answer basic questions about their services.

If you're going to offer a free-trial, at least give us a chance to use your platform. I was directed towards BrowserStack from a StackOverflow page, and decided to give it a bash. I saw that it had a number of minutes free-trial, but didn't even get as far as selecting the device I wanted to test with when I was told my free minutes were used up. What a complete waste of time.