Never got what I paid for and no refund! (Stole my money) I asked for a refund because I never received the product I paid for but they close the ticket without answer and marked it has resolved! Look at reviews, before buying from Virmach! To be honest I think that the compagy will be out of business soon because every single reviews are from people who got their money stolen. It's impossible to stay in business with the way they act.

Nightmare to contact the Technical Support It is very difficult to contact their technical support. After putting a ticket, you may have to wait days and days. Also, as many company do today, they have AI. You can chat with their AI that will not solve your problem. No phone number. No email address.

unstable service If you want to order any services, please make your choice carefully. THIS WILL BE an irreversible operation. SLA is not suitable for this Company. Your ticket may fall on the deaf ears.

It was good, but no longer now I started using VirMach since 2017, I got a very cheap server and used it for my blog. It was good at that time, and I even got some credits back due to a network incident. My server was upgraded to KVM for free and the renew price remained the same. However, things started to change in 2022, VirMach started to expand their services to Japan location, and the price was very cheap. That was too cheap, like almost impossible. Too many people bought their services, but they couldn't delivery as promised. Then there were many people complaining, flooding tickets into their system. Now they are still running, servers are usable, but almost no support. Requests for IPv6 were left unprocessed for more than a year. People should avoid buying their services now.

More than two months down time More than two months down time. Cannot update ticket because they block updates. Only responses are AI. Last response 12/31/2023. Today I find that the server that hosts my service is actually up enough to host web-mail login pages and a default page related to "Control Panel" and suggesting to contact the webmaster at the server (lax2z017). This is an aggregious violation of their SLA. When I login to my Virmach account, I can click the open cpanel link, and it times out with a message to contact support, but if I do make multiple support tickets they close ALL of them (based on past experience, and I can prove this via my account message history). They say they provide refunds for down time, but I have no idea how to do this because it seems to be via the ticket system and numerous attempts at using the system seem to make it VERY difficult or impossible to actually learn how to contact a human. Now I also just found out that someone else has control of where the NS records for my domain point! The name server DNS records have been changed to cloudflare servers, and because I do not have access to the control panel, I cannot access DNS settings, and they now point to some gambling web site. ICANN shows I still own the domain because it still lists the date I bought the domain, but with NS settings wrong I cannot use it.