Their archiving process is a disaster… My website hosted by Zenfolio right now is broken all over the place: galeries disappeared, collections broken, most of my blog posts lost their pictures and are now empty! I tried to "restore" all of the galleries with blog images more than 1 week ago, and the pictures are still missing! When this was going to be implemented, we were promised that all pictures used in blog and active galleries would not be archived, well that was apparently not true. We were told that galleries could be retrieved within 12 to 24 hours... another lie, it takes weeks, if it ever happens!!! Whoever came up with this didn't not really understand how photographers do business. The archiving process should ONLY archive galleries/pictures which haven't been accessed (viewed) by a customer for more than 2 years. The current implementation is completely stupid, I bet most photographers on Zenfolio are now are trying to unarchive archived galleries because: #1 their website is broken #2 customers can't access their galleries That's sad because I have been with Zenfolio for more than 14 years, and I won't renew with them after this fiasco.

If I could give zero stars, I would If I could give zero stars, I would. I've been s client for over 14 years. Their service is often "down" or broken. Recently, they archived older galleries. My photography business relies on ALL my photos being available. Their gallery restore process is broken and photos remain unavailable. They are sh*tting all over their longest and most loyal customer base. It's truly sad.

Zenfolio really going downhill - Stay awy The first 7-8 years with Zenfolio were good. There were occasional hiccups with their slow uploading but overall it was acceptable. The past 2-3 years have been terrible and this new archiving scheme that they are forcing on everyone is a disaster! I have no idea how they thought this was a good deal for photographers. I believe they are trying to get the classic users to leave so they can go on to other things. There is no customer service. You hit their chat button and you might get a reply a week later. I would warn people to stay away from Zenfolio...I'm looking at other platforms right now.

Something is really not right with… Something is really not right with Zenfolio It used to be good but not now Galleries that could be viewed now can’t As a professional photographer who pays good money it’s just not good enough

Made me look like an idiot I have had a photography site with Zenfolio for some years. These days it loads slowly (glacially if using a VPN). Yesterday, after making a substantial effort to update my contact list I sent a group email out, linking to the site. I was horrified when one person replied to tell me that half the photos weren't showing. It turns out that Zenfolio archived half of my galleries. I can't put a price on lost business. This year I really must make the effort to find a new provider.