Their archiving process is a disaster… My website hosted by Zenfolio right now is broken all over the place: galeries disappeared, collections broken, most of my blog posts lost their pictures and are now empty! I tried to "restore" all of the galleries with blog images more than 1 week ago, and the pictures are still missing! When this was going to be implemented, we were promised that all pictures used in blog and active galleries would not be archived, well that was apparently not true. We were told that galleries could be retrieved within 12 to 24 hours... another lie, it takes weeks, if it ever happens!!! Whoever came up with this didn't not really understand how photographers do business. The archiving process should ONLY archive galleries/pictures which haven't been accessed (viewed) by a customer for more than 2 years. The current implementation is completely stupid, I bet most photographers on Zenfolio are now are trying to unarchive archived galleries because: #1 their website is broken #2 customers can't access their galleries That's sad because I have been with Zenfolio for more than 14 years, and I won't renew with them after this fiasco.

What happened???? As a long-time user of Zenfolio, I am so sad to see what this service has become. For the longest time, this service was amazing, but recently that has all changed. I'm not sure whose idea it was to start the whole archiving thing, but it is causing chaos for my business. Not only is it making galleries inaccessible to my clients, but it is crashing my portfolio causing me trouble getting new clients as well. I'm not sure what I am going to do, but at this point, I'm sure that it won't involve Zenfolio.

Been a client for over 10 years and I… Been a client for over 10 years and I have no idea what I am going to do moving forward. I can't stay with Zenfolio if they are going to continue archiving galleries. They started archiving galleries, I can't access images, this is a nightmare, you can only set so many galleies that won't archive overtime. This is NOT what I signed up for! Everything I like about Zenfolio is now gone.

Zenfolio really going downhill - Stay awy The first 7-8 years with Zenfolio were good. There were occasional hiccups with their slow uploading but overall it was acceptable. The past 2-3 years have been terrible and this new archiving scheme that they are forcing on everyone is a disaster! I have no idea how they thought this was a good deal for photographers. I believe they are trying to get the classic users to leave so they can go on to other things. There is no customer service. You hit their chat button and you might get a reply a week later. I would warn people to stay away from Zenfolio...I'm looking at other platforms right now.

10 Year customer evaluating other services :( I have been with Zenfolio for ten years and am having to turn very negative towards them. The archive debacle has my clients of many years frustrated with me (not zenfolio) because they cannot access their content. Zenfolio you have lost my trust and it may cost me an account or two. 12 hour restoral promises are still not occurring after a week of attempts including customer service promising escalation for critical galleries. For now, having to switch my clients to my dropbox. Really sad.