fios.verizon.com

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1.15
Based on 20 Reviews

5

0.00%

4

0.00%

3

5.00%

2

5.00%

1

90.00%
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Cindy O'Ferrell
GB

NONESSENTIAL IS STILL NONESSENTIAL! BEWARE STAY AWAY FROM THESE FOOLS! THEY HAVE ABSOLUTELY NO CONCEPT OF LOYALTY YET WANT TO BRAG ABOUT YOU BEING LOYAL TO THEM, LOL! DO YOURSELF A FAVOR AVOID THE NONESSENTIAL. DON'T EVEN GET A TELEVISION, TABLET, CELLPHONE, ETC., YOUR PRECIOUS HUMAN EXISTENCE IS MORE IMPORTANT! GO VEGAN! www plantbasedtreat org

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Liberty Is
GB

Verizon support is unreliable at best Verizon support is unreliable at best. After a long wait on hold your chances of getting knowledgeable and competent support is 50/50. It seems that many of them are poorly trained and are just reading from a script or flow chart. They are incapable of resolving anything of nuance or complexity. When you realize the support agent you are speaking to is an automaton further engagement is futile so immediately ask to speak to another agent. The second tier of support can usually resolve most issues.

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LAMC
GB

Their tech people on chats are very… Their tech people on chats are very stupid. I had problems with my landline captel phone. He kept trying to fix the tv captions! Blew out the internet twice. Said a tech can come for $99! We haven’t had service a month! Finally we got a woman on the phone who was reasonably smart. Captel operated on slower speed. We now have both. You need an american to help. Outsourcing does not work. Stop relying on chat so much!

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m wendelken
GB

No internet/poor internet since I got… No internet/poor internet since I got it. It's cost me so much money and time. It's hurting my business. Customer service wasted 2.5 hours of my time tonight and wouldn't send out a tech. They "accidentally" hung up on me 3 times. Zero zero zero.

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Tsigie Kumssa
GB

Don't trust Verizon FiOS… I have been canceling my Verizon FiOS account every month since my house was on market on September, 2023. I sold my Springfield, VA home on November, 2023. I returned their equipment. I still receive bills every month. I don't know what to do. Don't trust Verizon FiOS anymore because they give you false cancelation confirmation and they will keep charging you for something you don't use anymore.

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