Absolutely horrendous customer service Absolutely horrendous customer service. I am an admin for 2 Business Plus with Governance accounts, 1 Personal Pro account and 1 paid Personal account (i.e. 4 paying accounts) and support says they cannot do a 5 min customer service call. If someone has 4 paying accounts with you, you do the right thing and pick up the phone, spend 5 mins with them and resolve the issue. Alternatively, 45 mins spread over multiple emails over multiple days for the same issue is in NO WAY efficient use of customer or company time.

3 users mandatory I used Box.com for over two years… until recently. It’s a scam if you want more stargaze than the free, 10mb. When o went to price membership it stated an acceptable amount but when I went to checkout it stated over $21 a month for 3 users ? Um, I’m one user… no option for that. Zero. Their excuse is that they only allow 3 no less. Um ok, back to Dropbox because this company scams you into buying a plan that has a mandatory 3 user cost. Sorry that’s unethical and it makes zero sense for all self employed and freelance people out there. Who comes up with these ridiculous business practices? Seriously don’t waste your money.

Absolute scammers Absolute scammers, used their system once in 12 months. Then without any prior notification they take $990 from my credit card. I contact them within 3 days of this and they advise they can’t refund or cancel a subscription midterm, although it’s only been 3 days since the renewal. Absolute wa-kers

We feel scammed Had contact with support before subscribing to enterprise-plan. Was guaranteed that data migration would be no problem. After subscribing one week in the (rather slow) migration process box.com writes an email and threatens to block the account because of breaking Fair-Use-Policy. We feel scammed and cancelled immediately our account. Cannot recommend for business at all.

I signed up for a 1 year agreement that… I signed up for a 1 year agreement that included secure file transfer and esignature. I could never get the esignature to work and the customer support couldn't help me. I informed them that I wouldn't be continuing after my subscription ended and they autorenewed me anyway and now are telling me they won't refund me the money. They truly don't care about their customers. I would stay clear of Box.