Truly the worst customer service I have… Truly the worst customer service I have ever come across. After scheduling a zoom with Mowmita a customer service person at Box, not only did this person fail to show up to the zoom, not give any notice whatsoever of not being able to make it - when this person finally resurfaced and got in touch, the excuse given was a joke. Claiming a very bad cold they said they had to decline the zoom - declining means notifying someone and this person did not even bother to do that. Then when I responded and said sorry to hear that but it would have been nice to have been told rather than sit on a zoom waiting - this person never even responded, didn't try to re-arrange, and now 6 days later I have heard nothing. This level of emotional and professional immaturity is shocking. time to find another company as clearly Box does not care at all about their customers. just look at all the negative ratings they get and they still cannot show up in a simple and courteous manner with customers. Pathetic, disrespectful and unprofessional.

We feel scammed Had contact with support before subscribing to enterprise-plan. Was guaranteed that data migration would be no problem. After subscribing one week in the (rather slow) migration process box.com writes an email and threatens to block the account because of breaking Fair-Use-Policy. We feel scammed and cancelled immediately our account. Cannot recommend for business at all.

TERRIBLE TERRIBLE! They changed my password FOR ME and then refuse to send me the email necessary to get back into MY OWN ACCOUNT. I've filed tickets with their "customer service" and they too go unanswered. Thank God I didn't store any valuable data with these inept thieves.

Terribly unintuitive interface Terribly unintuitive interface, causing constant delays every single time you need to share files. Default permissions always point to 'people from my company only' without any option to change the default settings. Unsurprisingly the 'feedback' link goes to a complicated webpage with help topics (and no option to leave feedback without login in). This confirms the company is not looking to receive feedback or to improve the app. It is unbelievable that we still cant figure out a simple web based file exchange system. FTP was great

WORST COMPANY EVER WORST COMPANY EVER: after the trial period where they allowed me to upload as much data as I wanted, and after I spent over a month uploading the rest of my data, they LOCKED ALL ACCESS (upload AND DOWNLOAD) and are literally holding my data for ransom to force me to cancel. Do not waste your time and money with them!