Linda
GBExcellent customer service!! Called customer service since instruction manual wasn’t in the box when it arrived.... THE BEST SERVICE EVER!!! I absolutely love my new far infrared heating pad with jade & tourmaline! I’m looking forward to ordering the full body length soon! Excellent product & very helpful customer service... couldn’t ask for more! I’d give 10 stars if they had that rating! Thank you!
Gisele Perez
GBAfter only two months of purchasing a… After only two months of purchasing a very expensive heating mat, my thermostat went out. They replaced it - this time. 4 years later, after the mat being in storage for almost a year, due to a cross country move - the thermostat went out again. This time I was told I would have to buy a new thermostat, as the warranty for the year I bought it, was only 2 years. Now, it's 5 years. I suppose they had to extend the warranty period, as the thermostats aren't too reliable. Paying over $800 for a heating pad, I really expected it to last longer.
Elizabeth
CALoved it for the first 9 months but it… Loved it for the first 9 months but it has completely stopped working. Tried leaving voicemails and emailing customer support but have received no support.
Kelly Ilseman
GBInframat Pro Mats Heal ~ A Must-Have for Health and Well-Being I have the Inframat Pro full sized mat and when I knew I would be traveling and unable to bring the large one, I immediately purchased the half-size. These mats are among the *best* purchases I have ever made for my overall health and well-being and I would not choose to live without them. I am more pain free, sleep better, and my immunity is stronger due to their healing qualities. My cat loves them too!
Holly Tallon Hilbrands
GBWe love these mats (in this case We love these mats (in this case, the Amethyst Medium pad ... less inflammation, hardly any sinus issues which also means no migraines. Customer service: out of the 2 mats, one didn't work properly. The company first sent a new controller, which didn't fix the problem. They then sent a paid return address label and once in the mail, sent me a new mat - which works perfectly!