If there were minus stars Bagby would… If there were minus stars Bagby would get that rating. Buyers should be aware that Bagby pulls all negative reviews from their site. Dealing with them has been a nightmare. I had to file a claim through PayPal to get my money back. The clock did not work even after trying different batteries. Sham of a company

Good marketing strategy and product idea, poor product quality and won't stand behind the product Unfortunately the quality of the Bagby Silent / Digital-Free Alarm-Clock I bought was not up to par. It's marketed as silent alarm clock. I received it in late April or early May and left it on the nightstand for 3 month without moving it an inch over the summer because I went to another city. By the time I come back it's no longer a silent clock. I emailed the seller asking for an exchange and it turned out there's no warranty at all. Since seller would only accept return or exchange within 14 days after purchase, I was not able to get any replacement or refund. My bad as I didn't read about warranty before purchasing, but who would thought a silent alarm clock would be this unreliable... I was offered a 30% off discount, which of course I would not use, what if I get another one that fails again after 2 weeks. I was suggested to lay down the clock on its back for a couple of hours, which did help with the noise but the noise would eventually come back again. Since the clock is not longer silent and it defects the purpose of keeping it as a clock next to bed to avoid having to use phone as alarm clock, I decided to open up the alarm clock and see what's going on inside. It's an average alarm clock inside with a nice wooden frame to make it worth $20+. It turned out it's the clock gears not fitting tightly with each other (not good size?), probably after running for a few month and out of lubrication so the noise came up.

Bagby alarm clock - a winner! This is the first product that I have purchased from Bagby and it is absolutely top notch quality. It was worked perfectly, looks very nice in the room and the people who are available to answer questions are professional and courteous. I would strongly recommend this company.

Great sleeping mask I love the sleeping mask that I got from them; it's super comfortable and addictive for my afternoon naps. MY wife got jealous so I bought her one also, which she is beginning to love.

Nice concept, terrible quality for the price I bought this to replace a cheap plastic clock I had after it finally broke. I figured it would be longer lasting. I like the clock, but the quality is seriously lacking. With the first clock I got, the light stopped working within the week. The customer service suggested I needed to take out and reinsert the battery, but that didn’t fix the issue. Luckily they sent me another as it was within the 14 day warranty. About 6 months later, I’m having an issue where the clock’s battery will become randomly disengaged, stopping the clock. Not great for something you rely on as an alarm clock. I think a piece of foam to press the battery in will solve the issue, but I feel pretty disappointed that my $30 clock keeps breaking when the $10 hunk of plastic I had lasted like 5 years.