Natali is the best -

My experience has been nothing but the BEST from Aisha at the Yorkland Location. My experience has been nothing but the best! Aisha from the Yorkland location is worth mentioning in that she consistently gives her best in the care and concern of the client. Aisha goes above and beyond in her level of service. She is kind, thoughtful and very mindful of her clients. Not only does she care about you as a client but she ensures that every experience is a satisfying one. Kudos to the team and moreso having such an amazing Stylist like Aisha!!!!!

Client Support My experience based on nearly 30 years of being an HCM member has been positive and satisfactory. I have seen countless people come and go and I can honestly say that all of them have been wonderful and supportive to me and my needs. I still have concerns regarding what level would best suits my needs (Gold vs Silver) but that is ongoing as time moves on every year.

I was told the records did not show… I was told the records did not show that the hair I sent out for repair in March of 2023 had never returned. One year later !!!! Although my stylist continually checked to see if it had been returned and it was in the system they will not honor my request. Not even offering any type of partial reimbursement !!!! I have been a loyal customer for 8 years here in Fl and previous to that in Ct. I stayed with the company throughout the covid shut down and would think that HC international would have some understanding for its customers. I am highly disappointed that the corporate office is not able to accommodate my request for reimbursement of a $370.00 hair piece that I bought and paid for but never had the opportunity to use ... This is not fair to treat a loyal customer, I'm moving out of state and there are no HC in the area I'm moving to otherwise I would have stayed with the company.... Now I'm not sure if I would with the way this has been dealt with...

HCM is shut down due to Covid HCM is shut down due to Covid - and my husband was automatically charged for his treatment, which he could not have. They said they would not issue refund, and would see about future opening and charges. My sister-in-law owns a hair salon and didn't charge her customers for services scheduled, but not rendered due to shutdown. It's now about a month later, and his next scheduled appointment is coming up. I don't think they should charge him again.