i cant begin to explain my appreciation… i cant begin to explain my appreciation for the team at smartmak. i made the mistake of purchasing an outdoor sauna without measuring or even fully consulting with the wife. when i asked for a refund 2 weeks later they didnt hesitate to give it to me. in 2 days the full sale price was refunded. i cant wait to finish the platform and widen the area to accommodate the big setup in the spring. again, thank you smartmak!

Do Not Buy! We bought our sauna online reading good reviews of the product. When we received the product at our home it came in four weeks later than promised it came in over 50 pieces with no directions, and nothing was labeled. The roof system was not as we ordered. We ordered a composite roof and a shingle roof was delivered, that also leaked water. There was no way to stop the water so we had to put a metal roof on the sauna, which is additional costs. The customer service was terrible; they gave us no directions. They sent us a YouTube video of a different kind of sauna being put together. There were no wiring instructions on any of the heater. Heater was over rated for the control box which blew the panel. This is a terrible product. If we could go back, we would never have used this company and we wouldn’t recommend them to anybody. It’s been a terrible experience and we were completely taken by Smartmak Sauna.

Smartmakshop Scam We are in the US and ordered a barrel sauna from Smartmakshop. We had the same experience as others with the European electrical for the controller and heater. We had 3 electricians come out and no one wants to wire it as it is not meet United States specifications. Do not purchase from them, you will regret it. I would suggest only buying from a US company.

Fast and reliable Excellent customer service! I was very pleased with how fast they responded when I reached out for support. My mom and I are very happy with the sauna. Highly recommend purchasing from this company.

The sauna received from Smartmak Shop… The sauna received from Smartmak Shop was damaged with broken wood frame parts and gouges in the wood. James Mak offered to replace it and then defaulted on his commitment. Off to court to recover the cost of this investment. I would not purchase from this company ever.