Smartmak electrical controllers are not… Smartmak electrical controllers are not built or rated for the US. We have had three electricians come out and none of them will install this equipment. We have raised this issue to Smartmak and all they will do is refund us $300. This has been a disaster.

Had some hiccups, but in the end it was worth it We had ordered a sauna in April 2023. They did quote us 60 to 70 days for delivery however, it was a lot longer than that. We had a couple issues with shipment and delivery. However, they were very responsive on the email and apologetic. They sent us the missing parts quickly and we were able to assemble it by mid October. The sauna itself is really great! It is made out of high-quality materials and was fairly easy to put together ourselves. It is very visually pleasing and looks great in my backyard. I can’t wait to use it every day !

Smartmakshop Scam We are in the US and ordered a barrel sauna from Smartmakshop. We had the same experience as others with the European electrical for the controller and heater. We had 3 electricians come out and no one wants to wire it as it is not meet United States specifications. Do not purchase from them, you will regret it. I would suggest only buying from a US company.

James at Smartmak is such a pleasure to… James at Smartmak is such a pleasure to work with. He helped me get my clients sauna working. Great company , and really appreciate all they have done. You won’t regret buying anything from here. Their product is great. Thanks again James. Aloha!

Do Not Buy! We bought our sauna online reading good reviews of the product. When we received the product at our home it came in four weeks later than promised it came in over 50 pieces with no directions, and nothing was labeled. The roof system was not as we ordered. We ordered a composite roof and a shingle roof was delivered, that also leaked water. There was no way to stop the water so we had to put a metal roof on the sauna, which is additional costs. The customer service was terrible; they gave us no directions. They sent us a YouTube video of a different kind of sauna being put together. There were no wiring instructions on any of the heater. Heater was over rated for the control box which blew the panel. This is a terrible product. If we could go back, we would never have used this company and we wouldn’t recommend them to anybody. It’s been a terrible experience and we were completely taken by Smartmak Sauna.