Excellent Very good experience with out any hassle Ordered Friday evening arrived on Tuesday. Well packaged Stress less purchase from the comfort your home.

Flowers undelivered, no help from M&S I ordered flowers to be delivered for an important family occasion. They did not turn up on the day and M&S simply provided the courier's number for me to call. I spent over an hour on the phone to the courier, mostly at a premium phone rate, but the flowers were never traced. I chose M&S because I thought I could rely on them. I could not. It was extremely upsetting that the flowers I thought I had sent were never delivered. M&S refunded me and gave me a £5 voucher but this did not begin to compensate for the distress caused.

Not the quality store it was once Not surprised to hear M&S share down today, I've thought for a long time the quality is no longer in the majority of products, not clothes or food

Clothing I have bought both online and in store some amazing clothing at very competitive prices and they always have suitable clothing for the older woman. Their sizes are the biggest range there are compared with other department stores.

Used to be a reliable shop...How standards have dropped! M&S used to be the doyen of the High Street. It used to be the place where you could get high quality food at an above average price....have you seen the meat lately....much of it has gone brown through poor storage even though it is well within its sell buy date! You wouldn't feed it to your dog! The standard of the packaged food continues to fall....it is becoming difficult to shop there! A last point the black uniforms and the cleanliness of some of the staff is just not on! Food should never be managed by staff in black clothing!