Pay more, but the service is excellent Wanted a washing machine, go messed about by another supplier. M&S had one and it was delivered next day, Slightly higher prices but's it's reflected in the service.

what in the world has happened to this company??? In the past M&S used to be a safe, ever so slightly dull, seller of quality garments, and goods, which were still going strong even when you'd become tired of them. Now..... When they're good they're still excellent, but when they're bad.... Their quality control is all over the place, the sizing of garments erratic - sometimes they fit, sometimes they don't, one size 12 is completely different to another size 12, one long pair of trousers will be just that - long - and another - in a different style - will be nowhere near as long and flap above your husband's ankles. Will the quality be good as all M&S clothes used to be in the past, or will the material be ridiculously thin? Will the garments actually be in stock as it says on the web site, or will you receive an email the next day to say it isn't. Buying clothes online should never be a hit-or-miss affair but it has become so with M&S, so come on, M&S, get your act together!

Not the quality store it was once Not surprised to hear M&S share down today, I've thought for a long time the quality is no longer in the majority of products, not clothes or food

Clothing I have bought both online and in store some amazing clothing at very competitive prices and they always have suitable clothing for the older woman. Their sizes are the biggest range there are compared with other department stores.

Excellent quick service These people know how to run a business! Thehave an excellent range of goods of very high quality at extremely competitive prices. Delivery is easy to arrange, they don't overcharge for it either.