Jeff Waite is rude and undermining Jeff Waite is rude and undermining. I had purchased a product and thought I was getting same-day delivery, but it was actually just going to be shipped the same day that I placed the order. I tried to get refunded the $15.70 that I spent, as I would not have added the shipment fee had I known that I was going to obtain the product 3 days later. I left a voicemail with Jeff and he responded via email. He also left a second number that I left a voicemail with. He did not take the time to listen to my concerns and instead chose to be disrespectful and condescending. Please do better.

Good hair days! I have been purchasing hair from Advent for many years. Jeff is always very helpful and his hair is high quality. I am a very happy customer!

Ordering on-line was fast and prompt. Ordering on-line was fast and prompt. Last year I had a question regarding a product and left a message on answering machine but no one ever called back.

Consistently Reliable I have been ordering supplies from Advent Hair for approximately 7 years. My order always seems to ship the day I order or the very next day. The order comes quickly and has always been correct. I highly recommend Advent Hair and I will continue to use them.

Expertise in Action I spoke personally with Jeff after mailing him an old unit for measurement purposes. I explained what I wanted and he graciously understood and clarified many details I hadn’t thought about. While I haven’t yet received the new system, so far so good.