The best customer service and assurance ever! I am so impressed with this company and the way they do business. Every step of the way you are always informed! Sometimes things can get a bit complicated between ordering and shipping and the like but it is all very logical and well run and it takes no time at all to get a hold of someone to answer your questions. I just got off the chat with Mark and he is amazing at his grasp of what's going on and how the whole thing works. Also incredibly friendly and efficient as well!

Very pleased Okay so I was hesitant at first but my doll did not disappoint. It came in a very well protected with styrofoam and air bags to protect her delicate areas and some extra supplies such as extra eyes, nails, a comb and usb heater to keep her nice and warm inside. The doll came a week or two earlier than expected so that was an extra bonus. They were very proactive about answering questions via email and their website. But yes overall a very trustworthy company. I am actually a member of a doll forum and they're one of the most trusted companies up there and they have definitely earned that position if everyone else's experience was as good as mine.

Great Customer Service Experience Overall i had a great experience with this site. I placed an order for an in-stock doll, but later on they contacted me and told me that the doll was no longer in stock. It could have ended there, but they went above and beyond. They sent me a different doll with the same body, and then they sent me the head I had ordered after producing it in China. I basically ended up with a free head, I just had to wait a little longer to get the correct head.

I tend to be very discreet and private… I tend to be very discreet and private about these types of purchases. From when I first made the purchase to the time of delivery, they kept in contact via E-mail, sending pictures of the progress, verifying head, body, and wig. Delivery went smoothly, box was discreet and had no markings of what contents contained. I am impressed and would recommend anyone purchasing a companion doll to do so from this site.

First Experience So I ordered my very first doll with my own specifications that I picked and when it arrived, everything was on point. Excellent service, Fantastic company, SRSD absolutely delivered. My overall experience was Great. Highly recommend checking out SRSD for they have a wide variety of dolls to choose from and you can even build your own just like I did.