trying to return a duplicate item that… trying to return a duplicate item that I I received as gifts neither the return form nor phone call yield any results. been doing business with Mr. s when I ran a leather shop in Chicago in 1982. always a top-notch co. sorry, we can't conclude our business on a happier foot. 3-25-21 Never received a resolution from Mr. S., Truly disappointed in what the company has become. I think Richard Hunter would be ashamed of the poor customer service. In times past, a leather shop valued its customers and tried to make them happy. Truly a shame been Alan wouldn't put up with it. C. Posler

Ordered a leather bulldog harness based… Ordered a leather bulldog harness based on the size chart on the website. It seems too small and I intend to continue working out so my chest will only get larger. This is my first harness so wanted some input on how it should fit as well as growing in to it. I've let it out to the last hole on the straps and last snap but if my chest grows this will end up a waste of money. Great quality but weird I can't get a hold of someone. Calling the phone number on the receipt it says the number is disconnected. I've submitted an online request. Hoping to hear back from someone. I think I need a larger size.

Without question Without question, I would always shop at Mr. S. The depth of knowledge, the generosity of the staff and the management, the fact that they produce leather of such quality and workmanship, which is always reliable, has me coming back. Where I have had to have a piece altered, there has never been a question. It's our product, we'll maintain it, even (in my case) leather that i bought from them 20 years ago.

They care about customers First order wasn't received, but they covered me completely, and even upgraded the shipping. It was seamless and they seemed very genuine about everything. There were multiple people helping me out: Dan, Micky, Cido, and Christopher. Great guys, and I'm happy about the personal attention they gave my individual issue.

Love this store Love this store. Creative, erotic, enticing ads of each product. Never had a purchase that I have been disappointed with. Service and followup has always been good too. Of the myriad of erotica stores online, it’s one of the best. Highly recommended!