Where is my order??? Overall satisfied with their products and prices but recently I placed an order for some underwear online and instead I received the wrong item. After going back and forth, it took some time but they were able to resolve my issue. I will continue to support small businesses because I want them to be around tomorrow.

Always Exceptional Service I’ve bought a fair amount from Mr S over the last 18 months and the service has always been exceptional. I’m in Sydney so I usually get in touch about sizing before placing an order to confirm which size would be best. On the odd occasion where the fit isn’t exactly what I’m after they’ve gone over and above to fix it. They just custom made two new straps for a jock/harness set to get the perfect fit for me at no extra cost. Can’t recommend them highly enough.

So incredibly helpful So incredibly helpful. I accidently forgot part of my address for shipping an order, Dan from customer service was able to catch it before my order left. So so grateful for him catching it as it had x-mas gifts. Thank you so very much for being so awesome!

Quality Everything I’ve ordered from Mr. S has been high quality, exactly as pictured and arrived in a timely manner.

Excellent customer service! When working with customer service Mr. S is doing it right. Every time I have contacted customer service they get back to me within a day, I have requested very specific things and they always get it to me exactly how I ordered. Also, one thing that always makes me happy is receiving the note slip thanks you for your purchase that has a team member’s signature in it.