Helpful Got my order and my machine was missing parts. After emailing customer support and waiting a few days they were able to resolve my issue by letting me know that there was a second package I was receiving with the parts. Andy was very friendly and helpful and reassured me that the package was on its way.

Disgusting customer service Again if I could give zero scoring I would!! After roughly 30 emails back and forth regarding I didn’t receive my parcel with proof from Royal Mail I hadn’t received it they still won’t give a refund disgusting company and customer services avoid this company!!!!

Bad service Bad service. Will not respond to emails or communication. I’m very frustrated at this point as it’s been 6 days and haven’t received anything about my order

Order not shipped yet and no response from CS Seems to be quite common, I ordered almost 4 days ago now and it is still awaiting shipping, even tho they say they ship within 24 hours of the payment. I also emailed they're support team twice about a different problem with my order and never got a response. Hopefully I can eventually rewrite a better review cause I was excited for my machine Order #19093013001722

Fast shipping Fast shipping. Machine is well constructed. It is quiet. It handles very slow speeds well which is especially important in anal penetration. The duty cycle copes with long sessions without overheating. The unit is very stable in both horizontal and vertical configurations and adjusts easily to a wide range of angles. Perhaps the on/off press button on the wired hand controller could be of a little higher quality as I suspect it may not have an extended duty cycle, however it should be easy and inexpensive to replace in the unlikely event of failure. In summary, it works well and is a quality product.