Shipped a gun that was missing parts Guns.com advertised a new SMITH and Wesson revolver . They also said they had it in inventory..I received the gun about 10 days later and it was missing parts..I called Guns.com to request the gun be taken back and repaired or replaced. They refused.They said all sales are final. They told me since it is a new gun that I should contact the manufacturer for repair or replacement. Next the service person told me that Guns.com never even received this gun into their inventory. They said it shipped directly from a distributor to my FFL.This conflicted to what they advertised..The website said they had stock. This was the only reason I purchased the gun from Guns.com. I needed the gun quickly because it was supposed to be a birthday present for a nephew. Next Guns.com told me they cant take the gun back for repair or replacement because it would violate the warranty from Smith and Wesson..I called Smith and Wesson and they told me this is not true. They said most of their distributors do take back defective guns for their customers..Smith and Wesson said it is usually only the on-line stores that refuse to take back defective guns. So I caught this Guns.com miss representing twice. First they advertised that they had inventory on this gun which they never had.It shipped directly from the distributer they bought it from to my FFL. All they were doing was shuffling paper and making money.. The 2nd miss representation was they tried to tell me that it was the manufacturer's policy not to allow them to repair or replace the gun. Smith and Wesson said that is the reseller's policy and not theirs. Smith and Wesson said most of their resellers accept returns on defective products..It is usually the on-line stores that don't. They also said the on-line stores are usually the ones that advertise that they have inventory but in reality, they don't. I will never buy from Guns.com again.

Load, Aim, Fire. Guns.com doesn't miss I have bought 3 times from Guns.com All 3 have been smooth and seamless transactions. With their partner Credova I have been able to finnce all my purchases and paid off early with no penalty. All my interactions via email or phone ha e been pleasant, courteous, friendly and extremely helpful. I have met a few of the Rangemasters at a Sjg Sauer event and again wasn't disappointed. When it's time for a new gun, an upgrade or gear. I load up at Guns.com

2 Glock Pistols Online I purchased TWO Glock pistols from the Online Website. I found the process to be SUPER EASY. The first pistol was a NON-certified Glock 45, and I found the details to be accurate, and the shipping was SUPER fast even though UPS messed up, and cost me an extra day. Certainly not their fault. That purchased would rate a 5 of 5 stars review. The second pistol I bought was a CERTIFIED Glock 45 MOS and was tagged as being in excellent condition. I must say I am extremely please with this purchase. Shipping was VERY FAST, and UPS actually got it right. On opening the box once I returned home, and field stripping the pistol I believe this pistol was NEVER fired at all. In fact the copper grease from the factory is STILL on the slide, and the barrel is spotless. Both purchases had original cases and and the second had ALL pertinent materials included. Let me say that in the future I will return to Guns.com to consider and make future purchases. The overall experience for ME was absolutely amazing and 10 out of 10 Stars.

Misrepresentation They misrepresented the rifle on their website with photo. There was no description of the stock color. A reddish stock came as horrible pink neon color. They refused a refund or return on the $450 item. Filed complaint with BBB and attorney general’s office, consumer fraud dept. Stay away if you don’t want headaches. Edited 4/23/24: (Now they want to charge a $50 restocking fee if they take the rifle back, even though they misrepresented the color.)

Terrible! Terrible!! Avoid at all costs! They will add surprise fees ( firearms fee) etc.. to the total so what they advertise isn’t the actual price. Called to cancel my order immediately after placing it and spoke with Bunny who was incredibly rude. She said she wouldn’t cancel my order even though it hadn’t shipped.