Excellent Customer Service Excellent Customer Service, they try their best to ensure that the order arrives in a timely manner. One star removed because of the slow navigation. I have fast internet but it was still pretty slow. They need to upgrade the hosting lol.

My parcel arrived broken but customer… My parcel arrived broken but customer service of this store helped me and fixed the problem very fast! Will order again from this store.

Excellent customer service from start… Excellent customer service from start to finish. Very quick turnaround times (Orders are literally processed the same day, and shipped the next) - we got ours in 3 days. I find the prices to be very competitive, and are often better than elsewhere, and they have been including gifts with my orders, which is a very nice gesture that's keeps us coming back. Thanks!

No refund for incorrect item after I followed their return instructions I ordered a harness. They sent me one in the wrong color. I contacted them to return it, and they took weeks to approve the return. Then they told me to ship it to an address in Canada, despite their website claiming that everything ships from the US. I shipped it to Canada and sent them a picture of the receipt so they could refund me and reimburse for shipping. A month later, I haven't received a refund, and they've stopped responding to my emails. I'm out not only the $90 I spent on the harness, but also the $20something I spent on shipping it to Canada.

Ripped off! Do NOT buy from them! Customer service is unresponsive! I ordered several items from this store. I was excited because their products were slightly less expensive than other sites. One of the products wasn't comfortable to use, and since they have a satisfaction guarantee, I contacted them. They were prompt in replying and asked if there was another product similar that I'd like to try. I chose something, paid for the difference (new product was $5 more) as well as their "restocking fee" which was an additional $13. The original product was around $84. They sent it out without requiring me to return the first product, which was nice of them. However, when the new product came, it did not work at all. I contacted them and they said that the only thing to do was to return both products for a refund and that they would contact me again soon with an RMA number so I could return it. They never got back to me. I sent several emails on the email chain about it, and never got a response. I filed a dispute with paypal, and the seller agreed to a refund the larger amount if I showed documentation of return receipt. Which they never provided to begin with. Paypal closed the case early, and I cannot appeal the $84. The seller agreed to refund the second amount ($19) if I sent back the products and paid shipping. It's absolutely not worth trying to get that small amount back. I've asked them once more by email to send an RMA so I can return to get a refund. I don't have faith that they are going to reply. Why would they promise to send an RMA and address to send the products back if they had no intention of actually fulfilling their satisfaction guarantee?