my shipment did not clear customs… Customer service was great and assisted when My shipment did not clear US customs. They canceled the order refunded me for payment within an hour of the request. Awesome customer service

Terrible website!!!!! No one has responded to me in months about where my package is and I’m not making any payments to Klarna for anything. You guys are a bunch of scammers. If you really are a legitimate company, you all suck so bad at your jobs. My order number is TT21478D. Please feel free to contact me at anytime. I’ll be available until early October. I’m leaving for the military then and won’t have my phone. Either deal with me now or deal with Klarna because I ain’t going to be around to accept a package and my mailing address is changing. Please have a great day you morons.

Too bad I even have to give a star I ordered a doll on May 18 2020 and cancelled my order literally 2 hours after I jumped the gun, realizing I wasn't making the same money as pre-pandemic. They got back to me a couple of days later saying they would cancel but would charge me a restock fee since THEY read the email late. Policy doesn't say the customer will be charged because of a company delay in response time. BUT THAT'S NOT THE WORST OF IT! They asked me to confirm cancellation and I did, but they never updated that info on their system, so Klarna is now wanting payments for my cancelled $1440 purchase. I've contacted TTD numerous times through email and their website with no responses, and Klarna is giving me deadlines. I had to convince Klarna to give them a try so they could see I wasn't trying to screw them. They have not replied to me or to Klarna. Their website SAYS MY ORDER IS FULFILLED! It doesn't reflect their email where they say they will pause so I can confirm cancellation and doesn't acknowledge said cancellation. It's really messed up and I don't recommend anyone order from this company. October is coming and I'm still dealing with this. Totally taking advantage of lonely people during this pandemic.

Awesome dolls Awesome dolls, great delivery time, only minus was I did not receive all of the gifts promised. I will say True touch was prompt in responding and have promised to send the missing items, plus. I would buy from them again

Order placed October 5 Order placed October 5 , review posted December 20 used Karla to finance. Cannot reach True Tough through email, text, or voice mail since. Klarna has been all over me with email threats, and again no customer support and after finally speaking with a human was told they would investigate from there side only after I provided proof I did attempt contact, then more letters and emails as if I did not speak to anyone,SO and then there is that. Actually turned it over to my attorney. No one would listen. Proceed at your own peril. MERRY CHRISTMAS