James Brown
GBDry suit gloves and seals All items arrived in great condition. Took several weeks to get one piece of my order but it was due to manufacturer issues. They kept me informed from the get go. I will purchase from them again
James Bauman
GBOrder carefully I like that you had the product I wanted at a good price. But, when I ordered it online it was marked as free delivery without an in store option. So I ordered it online and was charged a $43.00 “EXTRA FEE: SHIPPING PROTECTION (shipping protection)”!!!!!! I could have just as easily picked it up at the store and used the $43.00 for other equipment.
Timothy Moore
GBThe adhesive was dry and not usable Despite The adhesive being dry and not usable. It wouldn’t spread nor stick to the neoprene. I ended up using another product for wetsuit repair and the neoprene they sent. They refunded me for the unusable adhesive, and pulled all existing product on their shelf to ensure no one else gets it. That is great customer service.
Melissa
GBWonderful staff Several items I purchased arrived quickly. There was a an issue with a mask I'd ordered arriving to Dive Right in from the manufacturer. the staff kept an eye on my order over 3 months and when it became clear the mas wouldn't arrive they gave me refund or substitution options without my asking. I was amazing to get update emails weeks and months after the order, while still waiting, without having to pester them. So few companies have that kind of follow through. I would buy from them again for the customer service alone.
Whitney Paxton
GBSeveral good experiences Item was originally out of stock, but they communicated very well, and were able to make sure I had the product in time. Great selection of products, too!