I needed a part that I broke during construction I needed a part that I broke during assembly. I completed the request supplied online by Robotime. I had to pay $5.00 for shipping and Robotime sent me the part. The process was a project saver. Robotime is very good at taking care of their customers.

Delivery delay When ordering, did not realize was shipping from China. Subsequently estimated delivery times kept being delayed. it was to be a birthday present but ended up a week late. Product itself was good.

Slow to respond i was led to believe… Slow to respond i was led to believe this was a uk store but nits in china also said there was free gifts but could not find how to add to order. if i buy again will stick to parent company ROKR who is cheaper and more caring

Pre-made parts = less joy I ordered 3 sets altogether and was negatively surprised by the amount of ready-made parts. I don't buy miniature sets to discover that the intricate Italian espresso maker is just a plastic piece. It literally takes away hours of assembly time that I thorougly enjoy and makes the whole thing feel more like LEGO as opposed to miniature making. Having big sheets of patterns that we ourselves have to glue is a bit of a let-down as well. Could easily produce them as sticker sheets to make the process more enjoyable and neat-looking.

Beautifully made The dust cover comes well packed with easy instructions. Easy to assemble and the opening front makes it unique. Great way to protect your precious miniature builds.