Customer service helped process an address change. Customer service helped process an address change and ensure our boxes arrived at our new place without interruption. They were speedy and courteous, a pleasure to work with. Highly recommend Crunch Labs for anyone looking to add fun activities at home. It has been great for the whole family (kids aged 10-13 and their grandparents).

this company has awesome LIVE customer service. this company has awesome customer service!! YOu do not wait long for someone to pick up phone. They clearly want customers to be happy. Ed assured me I could call back if my granddaughter and I could not figure out box 2. She absolutely loves the engineering aspects, called me on MEET to demonstrate.

Terrible customer service Terrible customer service. The April box has been at the mail carrier for 2 weeks, clearly lost. First time I reached out to customer service was day 6 and customer serbice got back saying to wait till day 7 and they would check the status and follow back up. Day 8 I reached out askimg for an update as the box was still stuck at the post office on the tracking number. No response. Day 13 I reached out again as it still is lost asking for them to help resolve and no response. Honestly, glad the year subscripription is almost over so I can cut ties with this company. Too bad Mark Rober put his name on this and doesn't know or care what a sh!t show it has become.

We had a Build Box returned by the post office We had a Build Box returned by the post office for no apparent reason. The Crunch Labs customer service notified me that the package had been returned and then sent out a replacement right away. They were pro-active which is a rare quality now days. Grandpa and the kiddos say Thank You Crunch Labs!

Brilliant company- makes STEM fun and creative CrunchLabs is brilliant and this subscription is an amazing education service. My niece (10yo) love the boxes and the videos explain the ideas behind the build so well. She’s just finished year 1 and starting year 2. I’m in Australia and shipping is smooth and reliable. The few times I’ve needed customer support CrunchLabs have gotten back to me and given me the info I needed straight away.