Terrible customer service Terrible customer service. The April box has been at the mail carrier for 2 weeks, clearly lost. First time I reached out to customer service was day 6 and customer serbice got back saying to wait till day 7 and they would check the status and follow back up. Day 8 I reached out askimg for an update as the box was still stuck at the post office on the tracking number. No response. Day 13 I reached out again as it still is lost asking for them to help resolve and no response. Honestly, glad the year subscripription is almost over so I can cut ties with this company. Too bad Mark Rober put his name on this and doesn't know or care what a sh!t show it has become.

CrunchLabs staff are truly outstanding. CrunchLabs staff are truly wonderful answering questions in a most timely manner politely and thoroughly. It is such a positive experience. My 14 years old grandson looks forward to getting his CrunchLabs build every month. Mark Robber's videos are phenomenal. Phat Gus will live in infamy. :)

Deceptive practices designed to deceive My wife ordered a box as a gift for a young man who was absolutely thrilled to receive it. They’re very cool. However after pausing the subscription by cancelling “auto renewal” it turns out that doesn’t cancel the next box, no that cancels the box 7 boxes from now. For a company that wants to teach kids about engineering maybe you could teach yourselves a bit about engineering a user experience. And to top of it all off, the response of the customer service team? Sorry, tough luck. Cool toys. Couldn’t recommend the company.

Brilliant company- makes STEM fun and creative CrunchLabs is brilliant and this subscription is an amazing education service. My niece (10yo) love the boxes and the videos explain the ideas behind the build so well. She’s just finished year 1 and starting year 2. I’m in Australia and shipping is smooth and reliable. The few times I’ve needed customer support CrunchLabs have gotten back to me and given me the info I needed straight away.

Crunchlabs is a quality product that teaches The annual subscription to Crunchlabs was a Christmas gift to my 3 grandsons. I had sat and watched many Mark Rober videos with them throughout the years. They love the monthly projects. They FaceTime each other and discuss the build. This summer subscribers received a special free Summer Camp video series to do at home. Great projects each month. Quality building materials. These are not flimsy projects you’ll throw away. These are constructed to last.