Mace from customer services has been brilliant!!! Mace from customer services has been absolutely brilliant. Our granddaughters Smart Trike came with a broken part. After exchanging emails and photos a new set of handlebars have been sent to us and her bike is back on the road. I would highly recommend this company to anyone. It is so refreshing to have a company deal with a product problem without quibbling. Thank you Mace.

Amazing customer service! Absolutely amazing service recently received from this company. After an airline lost the front wheel of our STR3 trike and refused to do anything about it, smarTrike stepped up and sent out a brand new wheel with no hassle. This was phenomenal customer service to receive after receiving such poor customer service from the airline! Thank you, smarTrike (and to you, too, Rory!)

Exellent Service abroad! Hello, my name is Connie and I live in Chile, South America. I recently had an excelent service from the custumer support and wanted to share my experience. We bought the smrtrike model SRT7 a couple of years ago but lost the footrest and of course our receipt. In my country they don't sell replacements so I asked directly to the customer service if by any chance I could buy the replacement. They not only solve my problem by sending me the replecament for free but also gave me an excellent service solving my doubts. 5 stars for sure! Hope the store can set out a warehouse or franchise in my country.

Won a Trike in a silent auction for a… Won a Trike in a silent auction for a community outreach program that benefits young kids. There was a part that was missing and Rory took care of it for me. Was very thorough and communicated well using diagrams and email to make sure of the part that was needed. Thanks to Rory support, I am now able to put the trike together and give the trike back to to the organization in hopes of making one child's holiday a better one. Thank you Rory!!!!!!

Fantastic Customer Service I needed to contact SmarTrike 12 months after the initial purchase of my daughters trike and I was met with great professionalism. It is very rare to see such great customer service as I received from Mace at SmarTrike. They kept me fully updated, answered all emails extremely promptly and I couldn't have asked for a better resolution. The Trike itself is fantastic and I would really recommend to others! Great company!