Safe Materials - Great Quality So glad I bought this play mat for my four month old. Materials are high quality and so soft. We were using blankets and foam tiles for tummy time and playtime before the Piccalio play mat but it was getting uncomfortable for me and my baby wasn’t enjoying being on the floor as much. As soon as she got on the play mat her body relaxed and had been enjoying floor time and tummy time even more. Wish I purchased this sooner! Excited to work on her milestones on this mat! This is my second purchase from Piccalio their quality is genuinely amazing.

Faulty product; no help from company Less than 1 year ago, we purchased a foldable Piccalio learning tower on Facebook marketplace because the wait time for the product on the web site was months and we wanted it as a Christmas gift for our son. While I never take chances with my child's safety, I found that the person selling the towers "refurbished" was actually the owner of the company-Ali Tavsanoglu-selling them directly so I thought we had found a great loophole. The owner warned me when I picked up the chair to keep an eye on the bolts that hold the handle bars in place, and that they may need to be tightened from time to time if we folded it up a lot. Which we did and occasionally found it needed to be tightened. No big deal. Unfortunately, the wear and tear of this action repeatedly over the course of a year completely stripped the holes, to the point where the handlebars were no longer staying in and became a real safety hazard for our 2 year old. I reached out to the owner to ask if we could get replacement parts and was immediately blocked on Facebook. So I then reached out directly to Piccalio, even offering to pay for the parts, understanding that our purchasing circumstance was unusual and not covered by a warranty. They declined stating that they couldn't help us. We spent $199 on this product. It didn't even last a year and now both the owner and the company are refusing to take any ownership despite the fact that I have a receipt showing my transaction with the company’s CEO. It's extremely disappointing. If you stand by your products, you should stand by them no matter what channel they are sold through. And the company's owners shouldn't be selling faulty products through a sketchy back door in the first place.

Highly recommend Great communication. Beautiful craftsmanship, looks great in our home. Love that it has multifunctional use as reversible chair and play table set. 17 month old loves using to wash hands in kitchen sink, watch us cook in kitchen & explore the house.

Shoddy product + poor customer service So far Piccalio has sent us two Mini Chef Foldable Helper Towers. The first was the defective older model. We waited months to be sent the replacement new model. Right away we saw that one of the pieces of the replacement was damaged. Reached out to customer service and they gave us the run around before sending a replacement for the broken piece. It took so long that we've moved and are finally getting back to trying to assemble the helper tower. Now we've discovered that two of the legs are missing screw holes and we are missing several screws and a support bar. I'm so tired of dealing with this shoddy product and waiting on their customer service to respond to our needs. Can't imagine how long it will take to get the newest issues resolved...

Best Communication No complaints about customer service or their products. High recommend.