I ordered light up party hats for my… I ordered light up party hats for my wedding, fast shipping delivered on time for the party, everyone loved the hats, the party was a hit

Ordered some glow sticks and bumpy… Ordered some glow sticks and bumpy rings order came on time some rings were not working they sent me rplacement with expedited shipping all good excellent customer service

Good Experience Good Experience, Item as described and shipping is excellent

Light Up Hats I ordered hats for a bachelorette for a group of 9 girls. My hats came in and only 2 of the 9 lit up. I tried new batteries nothing. Customer service was great at first, I sent him videos of me turning them on and not working and he sent me 7 more hats. They came right before the deadline and again only 2 of 7 worked. So out of 16 hats I now had only 4 lit up, and some of them didn’t match the other hats, they were completely different. I stressed my concerns and I was sent a video from the manufacturer showing me how to turn it on. It was the exact same way I was turning the hats on in the videos I sent…I expressed that and didn’t hear back until after my event. I then received an email saying they’d send more hats after I’ve already asked for a refund. The whole point of ordering these specific hats was for the lights. I responded saying I don’t need hats my event passed and haven’t heard anything back. It’s been 2 weeks. Again customer service was great at first and they tried to make it right, but eventually never did.

Did not ship entire order. Refused to help. Ordered 4 of one item. Originally one shipped. Reached out to customer service to get other 3. They at first refused to help because i didn't keep original packaging. Left a facebook review and they finally agreed to help if i agreed to take down the negative review. They only sent one more (total 2 of 4) reached out again for support and they refused to assist because i was 20 days beyond my order date.