poor customer service I ordered an item in early September. They immediately charged my credit card, but nothing arrived for over a month. When I attempted to reach their customer service center by phone, nobody answered so I left several messages. I did get a call back on my answering machine saying my item would be shipped "soon." My item finally arrived in late October. I will not be placing any more orders with this company.

I've been buying from Zooscape since 2006. Just about every tea I buy from Zooscape is always in stock, and I rarely have to wait long for my order. On the rare occasion an item I ordered is not in stock, they send me all the items that are in stock, and the out of stock item follows soon after. I have always experienced quick delivery times. I have never had to complain about an order. When I recently placed an order by phone, the rep told me they are currently opening another facility out east, and apologized if I had experienced any delays in service lately during the transition, but I really hadn't noticed. I will continue buying from Zooscape!

I order a bottle of Bavarian cream… I order a bottle of Bavarian cream vanilla it was along time getting here and then bottle was so small it look like a sample bottle very disappointing want buy anymore from Amazon

In all fairness In all fairness, a follow up to the review about the wrong order. After many phone calls both to Zooscape and to Walmart, and NEVER GETTING AN EMAIL OR CALL BACK FROM ZOOSCAPE, on my doorstep about a week ago was a box from Zooscape with a complimentary jar of the product I never received. Walmart did finally refund my money. Thanks for the complimentary jar of product, but you never returned any of my communication. I did go online to try to order the product again directly from Zooscape, I got a message that the site was not secure. Common sense told me not to place an order with Zooscape and I never again want to deal with Walmart. Score 0 for both.

Find another Vendor - HORRIBLE - Unacceptable!!! Simply took my $$$!!! - they refuse to respond to both email and voice messages 1 Business day to ship is what they advertise - STRICTLY LIES - waited 10 Biz days then began reaching out to these losers - absolutely NOTHING - Zero communication - Zero tracking data - ZERO PRODUCT - 15 BUSINESS DAYS still NOTHING - Isn't this called Mail order FRAUD? Do ya think the FTC has heard about their practices ? ... certainly will now!!! Quick question: did reviewer ALEXANDER REZNIKOV order a cookbook?