Finally got my order. Recommend website order notification upgrade. So this company could do themselves a service by upgrading their website to send automatic receipts and their delivery process by sending out shipment notifications all via email (reason for my 3 star rating). This would let people know that their order was processed and is getting shipped. That would make a lot of people happy. The product I received is what I expected and I may order from them again.

I've been buying from Zooscape since 2006. Just about every tea I buy from Zooscape is always in stock, and I rarely have to wait long for my order. On the rare occasion an item I ordered is not in stock, they send me all the items that are in stock, and the out of stock item follows soon after. I have always experienced quick delivery times. I have never had to complain about an order. When I recently placed an order by phone, the rep told me they are currently opening another facility out east, and apologized if I had experienced any delays in service lately during the transition, but I really hadn't noticed. I will continue buying from Zooscape!

RIPOFF RIPOFF! Be aware that all the items are sold by WEIGHT. I ordered the salted caramel sugar and it was only 15% filled in a normal sized spice bottle. I sent them an email expressing my displeasure and requested a refund, they did agree if I shipped the item back at my expense. I spent $15 including shipping on the order and have to pay for the shipping back for an $8 credit. BE VERY CAREFUL WHEN ORDERING from ZooScape.

The company made good on their promises So initially I was very frustrated with them after not receiving my order for clavo huska which was placed on amazon.com. tracking said that it was in shipping with the USPS, but I couldn't get any straight answer as to when I could expect the delivery. I reached out to the company a couple times and voiced my concern. A few days later I received a courtesy reship from the company with the two bottles I had originally ordered. Although I was initially frustrated they went ahead and made it right despite it being the fault of the US postal system. This is my fourth order from them and I will continue to order with them in the future.

poor customer service I ordered an item in early September. They immediately charged my credit card, but nothing arrived for over a month. When I attempted to reach their customer service center by phone, nobody answered so I left several messages. I did get a call back on my answering machine saying my item would be shipped "soon." My item finally arrived in late October. I will not be placing any more orders with this company.