Gawdawaful Site The team means well, I think - however they are so underresourced that they cut corners in MANY places, including but not limited to site security; protecting users personal data, and fair consideration in support tickets. They routinely banish users from the site without evidence of wrongdoing as part of their "freeze first, answer questions never approach". In fact, their team acknowledges that the sites backend is still open and accessible by anyone with the know-how. Don't spend any of your time or money here, assuming that you value it. They definitely don't. At all.

My account was hacked emailed them 3… My account was hacked emailed them 3 months ago don't even reply very disappointed

Refuse to return old account Gate keeping account because they don't want people to return and continue playing on NEOPETS I know literally every information except for I can't remember what email address I used to sign up I have answered every other question they have asked but they still refuse to return my account because they don't want their site to be successful I guess

My neopets account is over 18 years… My neopets account is over 18 years old. They had frozen it a few years back, don't know the reason why. Something to do with the password. I emailed them a few times to no avail, but then finally emailed and BEGGED for my account back and actually attached a picture of my license to prove it was my account and I wanted to play again. It really shouldnt have been that much work for a site that's practically dead. Anyway. back to recent times. I purchased Chomby Sushi, a rare food item that costs over 100,000 neopoints, and the food DISAPPEARED from the inventory. Purchased it again. DISAPPEARED from my inventory. Purchased it a third time. Finally was able to feed it to my pet -- it doesnt appear in my gourmet food club list! I opened a ticket, and they basically told me it's a known issue and they were filing the ticket away, and I will not be reimbursed neopoints!!! I'm out over 300,000 neopoints!! I had actually opened another ticket asking to be reimbursed my neopoints, and they completely ignored it. Mind you, what does it cost the creators to add this item to my list or give me back my neopoints? I also pay for the premium membership!!! They should be grateful I still even log onto the site because there are no games or ways to earn neopoints, let alone give them money every month. I am cancelling my paid membership after the charity corner.

It crashes alot -