YC
DKPoor quality and no customer service Poor quality and no customer service. I bought Emmaljunga NXT60 in 2019 September, the tire was worn out terribly in less than a year. The tire model is specific to Emmaljunga so the only way to repair is to order from Emmaljunga partners. It has taken more 2 months since I contacted babysam for repairing, but the reply is that I have to buy four new tires or a new set of wheels, because Emmaljunga does not have the tire model anymore. So for those ones considering buying a stroller, you should consider a brand with better quality and better customer service.
Natalia
DKNon-existent customer service We bought a 2nd hand NXT90 with a worn down steering handle (the leather was all cracked and falling apart - I hear it is a common problem) so we decided to exchange that part. We have ordered the part through our local Emmaljunga dealer (BabySam) in Denmark mid-June and are still waiting... The shop has tried to come in contact with the company multiple times, with regards to expected delivery date etc - with no luck. At some point we were informed that everybody(!!) at the office was out for holidays for three weeks and therefore there was no way of contacting them at all. It's the first time I hear about such a big company being closed down for the summer. Very unprofessional. With that being said, we still have still not received any information about the status of the order. I am disappointed.
Kristian W. Larsen
DKExpensive and wear down rather fast The pram looks good and is rather practical. You pay a high price and hence expect quality, but get some lousy, cheap plastic that breaks after a short use. The hinges carrying the frame and make sure the pram is a bit shock resistant is made out of plastic and broke after less than a year - after that happened I started noticing that it is the case with all the Emmaljunga prams. Luckily, the part to fix this is both difficult to get a hold of (you have to contact a local reseller, who has no idea of how to order them) and expensive (600DKK / 80 euros for two small pieces of plastic, which are bound to break again rather fast, due to a silly design). If you like the Emmaljunga combi pram's design as much as we did, you should definitely buy... another brand, though other brands will both be cheaper and of a better quality...
Mette Mortensen
DKExtremely expensive junk! expensive junk - never buy this! The company is clearly profiting from the quality it used to represent, but today it is nothing but cheap plastic crap. My child even had her arm squeezed in it. Almost all fittings and parts are made of plastic, and nothing is really solid. I had another one 15 years ago and the quality back then was really good. Seems as if the company has forgotten Nordic quality and just want to squeeze all possible profit out of the brand compromising quality to the extreme. Not worth the money at all.
Dani
CZ8 years emmaljunga is a class of its own. 8 years and still counting