Where is my order My experience has been horrible. I ordered the 5ft teddy bear on January 10th. According to the e-mail they sent me it was shipped on the same day with a "Guaranteed" delivery date of January 20th. I still have not received my bear and when I called them a week ago they said he would call me back because his servers were apparently down. He also told me he would send it out via UPS and send me an email when he did. So far he has not done that either. So after me calling several times getting no response and leaving voice mails I will be calling my credit card company and having them cancel the order. Horrible experience and from other reviews on the bear i ordered its not even 5ft like it claims to be.

3 months later...No bear....No response! I’m not a huge fan of posting reviews but I feel that this is my last resort for a resolution. I had placed my order for a bear on April 26th. It is now July 13th. I’ve called, left messages, and emailed multiple times with no response. At this point in time I just want my $126.00 back. The sad part is I’ve used this company multiple times in the past 4 years and I’ve always had a good experience with them. I’m super disappointed and will not be a returning customer after this experience.

I ordered a stuffed fox for my wife on … I ordered a stuffed fox for my wife on the 10th of this month and it is now the 18th. I haven't gotten any update on my order and I've asked via the messaging tool on their site 3 times for one. The money was immediately pulled from my account and I was given a delivery date of the 16th. The order status has read "awaiting fulfillment" every day and even just now when I checked it.

Same thing as everyone else Same thing as everyone else. Placed an order 11/3/23 and still haven't received it. Tried using the website message feature: no response. And the only way to file for a refund is by calling them? Is this entire company just 1 person? It would make a lot more sense and I'd be a little more understanding if that were the case

Does not respond to emails Does not respond to emails. Claims quick shipping and here I am coming up on a month now with no product in hand. Thanks for ruining what should have been a good thing. Terrible customer service would not recommend this company of unprofessionals to anyone.