Never received my item! I am completely dissatisfied! I have never received my item and have called the company numerous times and only receive a Machine to leave a message! My calls are not returned and this was a Christmas present for my daughter! I could have chosen other sites to purchase my stuffed animal from and I wish I had! Dissatisfied does not begin to explain how I feel I can't be satisfied or dissatisfied when I've never even received the item that I have paid for!

I ordered a stuffed fox for my wife on … I ordered a stuffed fox for my wife on the 10th of this month and it is now the 18th. I haven't gotten any update on my order and I've asked via the messaging tool on their site 3 times for one. The money was immediately pulled from my account and I was given a delivery date of the 16th. The order status has read "awaiting fulfillment" every day and even just now when I checked it.

So disappointed in the quality of the 3 ft. stuffed unicorn and the color is wrong. You can imagine my delight when I found giant unicorns at Big Plush.com. This was the only specific gift my seven year old twin daughters asked from Santa. They did arrive today 12/23 at 7:50 pm, so my $49.00 for shipment before Christmas was honored, but when I opened the box, my heart sank. Even though I paid $149.99 for each unicorn, the quality of the toy was far from plush. Instead of plush fur, firm stuffing, tight seams, abundant manes, and well-done faces, with their thin material and beady stuffing, crooked faces, limp horns, and shorn manes, the unicorns look like some cheap prize at a broken down carnival game in the parking lot of an abandoned strip mall. To make matters worse, Jamie asked for a unicorn with a blue mane which I ordered only to be sent a unicorn with the mane a color that I'm not exactly how to describe...sickly brownish yellow. Never again, Big Plush.

Same thing as everyone else Same thing as everyone else. Placed an order 11/3/23 and still haven't received it. Tried using the website message feature: no response. And the only way to file for a refund is by calling them? Is this entire company just 1 person? It would make a lot more sense and I'd be a little more understanding if that were the case

3 months later...No bear....No response! I’m not a huge fan of posting reviews but I feel that this is my last resort for a resolution. I had placed my order for a bear on April 26th. It is now July 13th. I’ve called, left messages, and emailed multiple times with no response. At this point in time I just want my $126.00 back. The sad part is I’ve used this company multiple times in the past 4 years and I’ve always had a good experience with them. I’m super disappointed and will not be a returning customer after this experience.