Horrible customer service Horrible customer service. We couldn’t get into our concert and they didn’t answer for 2 days.

Not a user-friendly service for people outside of the US I tried to join the waitlist for ticket sales but couldn't get past entering my (UK) phone number as I just got a generic, unhelpful error message. The FAQ page didn't answer the problem and I'm unwilling to fill in a long customer service form. I'm assuming UK phone numbers aren't recognised despite the system allowing you to select your country. I work in content design and this is such a basic fix. Allow different phone number formats, tell your users what the error is instead of leading them to a long FAQ page, and don't force them to fill in lots of details on a form to get an answer. You've lost a potential customer very quickly.

Best customer service! Best customer service! Seriously am amazed at how great their customer service is. I've been buying tickets through them a lot over the last year and any time there is an issue, they always make an effort to resolve it as quickly as possible with the customers best interest. They always pick up the phone, are super friendly, and make every effort to make sure the customer is happy. Love seated and hope all the bands i see use them in the future!

Great company Great company! Always keeps me informed and up to date on my concert picks. I’ve seen more than a few shows so far because of Seated and their reminders.

GRATEFUL GRATEFUL Seated reached me with important, actionable, time-sensitive concert information, delivered accurately, clearly, and directly so that I was able to respond immediately, and secure prime seating to a very special event featuring a major international star. It quickly sold out, and without Seated's notice I likely would have missed what was a rare opportunity to see this performance in an extraordinary setting. A solid 5 Star service.