Packaging Dept. Needs improvement My dog loved the food. However packaging department needs some severe improvement. First shipment the food came thawed and no dry ice included and no food scopper included. I called and got a replacement and the second shipment came with the food thawed out again and still no food scooper and with only one melted dry ice package. Finally I called and specifically asked for extra dry ice and for the scooper again and that shipment came perfect and frozen. I personally think this could have all been avoided if the packaging dept. put more care into packaging this food. There was alot of wasted money, time and food as I couldn't use the 1st nor the 2nd shipment of food and had to dispose of it. I hope my other shipment comes frozen and with extra ice as requested, otherwise I will cancel this subscription and go somewhere else.

My experience is with Customer Service My experience is with Customer Service. I chatted with a customer service agent named Leslie. I had a ton of questions that she patiently answered and even when I was unable to purchase at that time, she remained very kind, offered me suggestions, was not pushy and just an overall sweat person. It's rare to find good Customer service these days so it was refreshing talking to a compassionate customer service representative for once. Thank you Ollie for Leslie!

The best fresh dog food available!! The best fresh dog food available!! Meal selection, packaging and overall experience. Great customer service and shipping. Have tried others....no amount of advertising makes up for their short comings.....Many thanks to Ollie

Great food My 3 year old lab has always struggled with food/stomach issues. This past Sept he had some crazy allergy flare ups. We changed to Ollie, the transition was great, no GI issues and he’s loving his new food. His allergies seem to be getting better it’s o my been a few weeks.

The process has been very easy The process has been very easy. My dogs are so excited about meal time! The quality of the food is very apparent. However, the packaging for 2 orders is extensive! I can't easily recycle the insulation. I would give this 5 stars if I could send all the packaging back to reuse for the next order reducing the overall waste.