Not bad Unfortunately, some of its employees do not explain things as well as they should. I finally, was able to contact an employee that had a better understanding of the company. She did an amazing job at putting me to ease and fix the issues I had.

Fantastic customer service! Everything about my buying experience was great! They called me immediately after my purchase to let me know there was a fraud alert on my credit card, and then followed up several times to make sure the rest of my ticket purchase went smoothly. I was a little apprehensive at first, since I had never heard of Sensational Seats before, but their customer service was over the top.

It worked It worked! I had a crazy experience going into Radiohead show, I was short two tickets with only an hour before showtime at a VERY sold out show. I was skeptical at first but I found two tickets on Sensational Seats. I usually use other ticket agencies....but noone else had a pair left so debated then bought them. While I walked around the venue looking for tickets, I got a text from the ticket owners and they gave me instructions on how to pick up the Gift card at a local 24/7 Fed Ex store. I was able to walk to gain entry and the tickets to Radiohead. It worked! I'd buy from them again for sure...

One of two tickets didn't work. Tickets were easy to get but when we got to the gate only one ticket work, the other said it was canceled. We had bribe the lady at the gate to let us in, good thing there was assigned seats at this concert. Not only did they cost us an extra $100( in top of the 30+ dollars in fees per ticket), but the embrassment of trying to scramble to get 2 people in the concert with one ticket. I will most likely not be using this site again.

Greedy, Overpriced Hidden Fees The "convenience" fees, "delivery" fees and all the other hidden fees are ridiculous. Seriously, an actual delivery fee for emailing me my tickets? You've gotta be freaking kidding me. Also, the other fees change depending on the price of the ticket. That's just garbage and just plain greedy, just like that atrocious "delivery" fee. Make the fee a single, standard flat fee , regardless of the ticket price. And the increasing prices of those fees are beginning to make using Sensational Seats obsolete. In other words, I'd rather just go directly to the box office for the event I want to attend because I'd only be saving a couple dollars buying the tickets online. And I'm seriously talking about only a couple of dollars. With such little savings, I'll just go directly to the box office and not feel like I'm getting ripped off, thanks.