Fantastic customer service! Everything about my buying experience was great! They called me immediately after my purchase to let me know there was a fraud alert on my credit card, and then followed up several times to make sure the rest of my ticket purchase went smoothly. I was a little apprehensive at first, since I had never heard of Sensational Seats before, but their customer service was over the top.

Sensational Seats Saved The Day When 'Hamilton' rolled in to our city (yes.... 'Hamilton': Famous for huge demand and low supply) I set my alarm, was online early, got in the virtual line for the venue box office, waited and waited.... and STILL did not get tix. Luckily, Sensational Seats saved the day. They had plenty of good seats to choose from. Ordering was fast and easy, (their website is a dream to use) and I received my tickets when they said I would. My Hamilton-loving 11 year old, her friend, my mom, and I absolutely loved the show, and we're so thankful for Sensational Seats!

One of two tickets didn't work. Tickets were easy to get but when we got to the gate only one ticket work, the other said it was canceled. We had bribe the lady at the gate to let us in, good thing there was assigned seats at this concert. Not only did they cost us an extra $100( in top of the 30+ dollars in fees per ticket), but the embrassment of trying to scramble to get 2 people in the concert with one ticket. I will most likely not be using this site again.

The seller kept making excuses and … The seller kept making excuses and dragging his feet to the point that I did not get my tickets until 2hours before tip-off. I had to demand my tickets immediately before he actually sent them to me. It was not technical difficulties. It was shady and I was convinced that it was a scam until I actually got into the venue. It was a very uneasy feeling as I traveled by air to Arizona for the game with my 7 year old son. I will never buy tickets like this again.

Post Malone I can't say I have any complaints about the process of getting the tickets that went smooth. I think it would be nice to be able to choose my seat numbers but I might be asking the impossible. The complaint I would have would be with the fees all ticket sellers have relatively similar fees but in the end Sensational Seats did great.