Sensational Seats Saved The Day When 'Hamilton' rolled in to our city (yes.... 'Hamilton': Famous for huge demand and low supply) I set my alarm, was online early, got in the virtual line for the venue box office, waited and waited.... and STILL did not get tix. Luckily, Sensational Seats saved the day. They had plenty of good seats to choose from. Ordering was fast and easy, (their website is a dream to use) and I received my tickets when they said I would. My Hamilton-loving 11 year old, her friend, my mom, and I absolutely loved the show, and we're so thankful for Sensational Seats!

Fantastic customer service! Everything about my buying experience was great! They called me immediately after my purchase to let me know there was a fraud alert on my credit card, and then followed up several times to make sure the rest of my ticket purchase went smoothly. I was a little apprehensive at first, since I had never heard of Sensational Seats before, but their customer service was over the top.

We ended up purchasing ADA seats We ended up purchasing ADA seats. While the listing mentioned ADA accessible it did not further explain set up. The overall set up did not work for us. Sensational Seats did little to nothing to help us except tell us they would engage the seller. I never heard back. Pretty disappointing interaction with Sensational Seats. Thankfully the sponsoring team helped us with a ticket seat exchange. I wish the posting was more clear and Sensational Seats did more to help us find a solution. I thank the team we are going to see for helping us out.

Not bad Unfortunately, some of its employees do not explain things as well as they should. I finally, was able to contact an employee that had a better understanding of the company. She did an amazing job at putting me to ease and fix the issues I had.

One of two tickets didn't work. Tickets were easy to get but when we got to the gate only one ticket work, the other said it was canceled. We had bribe the lady at the gate to let us in, good thing there was assigned seats at this concert. Not only did they cost us an extra $100( in top of the 30+ dollars in fees per ticket), but the embrassment of trying to scramble to get 2 people in the concert with one ticket. I will most likely not be using this site again.